Process Guide for Correction of Customer Name / Meter Number

The processing of this form is organized and described in (3) stages to be completed within (1) day according to the timeline.

Stage (1): Preliminary actions by Customer Services for the applicant

• The customer visits Customer Services Management to correct the customer name and/or meter number.
• Form filling, entry of the serial number, and distribution of the form by the Information Section.

Stage (2):

Note: If the customer's request concerns correction of the name and/or service area and the relevant section is marked on the form by the Information Section, the Customer Services officer shall correct the customer name in the system based on documents, the billing system, electricity bill, and national ID; the Customer Services Manager approves.

If the meter type/number requires correction:

• Signature of the relevant Customer Services officer in the designated place on the form.
• Review of the meter-reading book, completion of the designated section on the form, and signature by the meter inspection officer.
• Signature of the relevant area team leader / technical staff in the designated place on the form.
• Signature and approval of the Junction Manager in the designated place.

If additional information is required:

• The relevant Customer Services Manager requests copies of documents from the Previous Years Management / Records Retention.
• Submission and attachment of document copies and signature by the Previous Years / Records Retention staff.
• Recording the date of receipt and date of issuance in the designated place on the form.

Stage (3): Customer Services

• Approval and signature by the Customer Services Manager.
• Recording the date of receipt and date of issuance in the designated place on the form.