Ministry of Refugee and Repatriation affairs
The Ministry of Refugees and Repatriation was initially established in the year 1365 (Solar Hijri calendar) as a committee. This committee operated under the leadership of the Council of Ministers until 1369, after which it was elevated to the level of a ministry. After the Mujahideen's victory in 1371 HS) Hijri calendar(, the Ministry of Refugees and Repatriation Affairs resumed its activities within the government's organizational structure. With the first coming to power of the Islamic Emirate, this ministry was integrated with the Ministry of Martyrs and Disabled Affairs and operated at the level of a ministry in the former administration. With the re-establishment of the Islamic Emirate, the Ministry resumed its activities within the Emirate's organizational structure and provided the opportunity for millions of Afghan refugees to return home with dignity and freedom, With this, nearly 6 million Afghan refugees have returned to their country in the past 4 years. The Ministry is working to achieve its strategic goals and implement short-term, medium-term, and long-term plans to the extent possible, to resolve all issues related to returnees and internally displaced persons. Since the re-establishment of the Islamic Emirate until 21 of Qaws month 1403)11 december 2024), the leadership of the ministry has been under the leadership of Martyr Al-Hajj Khalil-ur-Rahman Haqqani, and currently under the leadership of the respected Maulvi Abdul Kabir. • Duties and ResponsibilitiesThe Ministry of Refugees and Repatriation is responsible for formulating, implementing, and coordinating policies and programs for the effective management of the affairs of refugees, returnees, and internally displaced persons (IDPs).This ministry provides the conditions for the voluntary, safe, and dignified return of Afghan migrants and offers essential services, legal support, and sustainable solutions for their reintegration into society. Additionally, in coordination with government institutions, national and international organizations, it works to address the humanitarian needs and reduce the vulnerability of internally displaced persons (IDPs). • Organizational Structure (Deputy Ministries, Directorates, and Departments). The Ministry of Refugees and Repatriation has (2) deputies, (17) central directorates, (3) independent central administrations, (1) legal and social affairs advisory office, (23) provincial directorates, and (11) provincial administrations in its organizational structure. The names of the deputy ministries, central directorates, and administrations are as follows:
. Deputy Ministries 1- Deputy of Finance and Administration 2- Deputy of Professional Affairs
2. Central Directorates (17) 1- Directorate of Information and Public Relations2- Directorate of the Office of the Minister3- Directorate of Policy and Planning4- Directorate of Advocacy and Guidance( Dawat and Ershad)5- Directorate of Monitoring and Evaluation6- Directorate of Staff Affairs7- Directorate of Finance and Administration8- Directorate of Information Technology9- Directorate of Institutional cohesion in immigration affairs10- Directorate of Legal Support11- Directorate of Town services12- Directorate of Coherence and coordination of attaché affairs13- Directorate of Refugee Research and Information14- Directorate of Internal Displacement Affairs15- Directorate of Return and reintegration16- Directorate of Get permanent solutions17- Directorate of Internal Audit
3. Independent Central administration department (3) 1- Independent Administration of Coordination of provincial affairs2- Independent Administration of Procurement3- Independent Administration of Encouraging professional staff
4. Advisory Office (1)1- Advisory Office of Legal and Social Affairs
5. Provincial Unitsa) Provincial Directorates (23)Kabul, Parwan, Nimroz, Logar, Herat, Balkh, Paktia, Farah, Kunar, Nangarhar, Kunduz, Ghazni, Baghlan, Samangan, Helmand, Badakhshan, Faryab, Khost, Logar, Jowzjan, Kandahar, Paktika, and Takhar b) Provincial Administrations department (11)Ghor, Bamyan, Badghis, Maidan Wardak, Panjshir, Urozgan, Kapisa, Zabul, Daykundi, Nuristan, and Sar-e-Pul
6. Border Representations Spin Boldak (Kandahar), Torkham (Nangarhar), Islam Qala (Herat), Hairatan (Balkh), Sher Khan Bandar (Kunduz), Pul-e-Abreshom (Nimroz), Ghulam Khan (Khost), Dand Patan/Kharletsi (Paktia), Angur Ada (Paktika), Bahramcha (Helmand), Nawa Pass (Kunar), Abu Nasr Farahi (Farah), and Wakhan (Badakhshan).
B(Attachés( Iran• Tehran, Refugee Affairs Attaché, Shaheed Beheshti Street, Pakistan Street, Mazar-e-Sharif Alley, Embassy of the Islamic Republic of Afghanistan• Representative Office for Refugee Affairs in Mashhad, Mashhad, Akhund Khorasani Boulevard 23, Consulate of Afghanistan in Mashhad• Representative Office for Refugee Affairs in Zahedan, Zahedan, Janbazan Street, between Janbazan 9 and Hedayat, General Consulate of Afghanistan
Pakistan• Refugee Affairs Attaché in Islamabad, Islamabad, Nazim-ud-Din Road, House No. 456, Sector 4/7 F• Representative Office for Refugee Affairs in Peshawar, University Town, Peshawar, Sahibzada Abdul Qayyum Road, opposite Children’s Hospital Town, House No. 69-C2• Representative Office for Refugee Affairs in Quetta, Quetta, Prince Road 45, Iddi Chowk, Ahmad Shah Alley, General Consulate of Afghanistan
2 - The principles, rules, and legal documents. • Laws related to the Public Services Department of the administration. The Ministry of Refugees and Repatriations organizes its activities based on the principles of the Islamic Emirate, the applicable laws of the country, policies, and valid legal documents. This framework includes the directives of the High Authority of the Islamic Emirate, laws and regulations related to refugees and internally displaced persons, and national policies, Memorandums of Understanding (MOUs) with government and international organizations, as well as internal documents of the Ministry, aim to improve services, transparency, and coordination. These legal principles ensure the dignified return, reintegration, and effective handling of internally displaced persons.
• Procedures, bills, and regulations. In the past four years, the Ministry of Refugees and Repatriations has developed and implemented a number of procedures, bills, and regulations aimed at improving migration management, services for returnees and internally displaced persons, and coordination with partner organizations, These documents include executive guidelines to facilitate voluntary and dignified return, operational procedures for the registration and assessment of the status of migrants, displaced persons, and returnees, regulations for coordination with national and international institutions for the distribution of aid and support services, and instructions for referring eligible individuals to educational, health, and employment organizations, In these four years, the Ministry has signed several cooperation memorandums aimed at improving educational services, employment, healthcare, and social support, which have facilitated the Ministry’s operations and provided better support for migrant and displaced families. The majority of these activities and documents are published in the form of PDFs, news reports, and performance reports on the Ministry's official website, making them accessible to the public. This allows people to read them and gain the necessary awareness about the Ministry's services and activities in implementing these procedures, bills, and regulations.
• Related policies and strategies.The policies and strategies related to the Ministry of Refugees and Repatriations consist of a set of programs, guidelines, and strategies designed to facilitate voluntary return, sustainable reintegration, legal and social support, and the enhancement of the well-being of migrants and internally displaced persons. These policies and strategies include the following: 1- National Migration and Return Policy: A guide for programs and activities aimed at the safe and dignified return of migrants.2- Reintegration Strategy: A framework for social support, access to education, employment, and essential services for returnees and internally displaced persons.3- Legal and Social Support Policy: Ensuring legal rights, providing legal advice, and offering social and legal support to migrants and low-income families.4- Coordination and Cooperation Policy: Guiding interactions with national and international organizations to enhance services and reduce the vulnerability of returnees.5- Information and Transparency Strategy: Publishing guides, reports, procedures, and news related to the Ministry's services through the website, social media pages, and informational brochures for public access and raising awareness among the people.
Services Provided to Residents • Registration and documentation of migrants, returnees, and internally displaced persons; providing information and awareness; facilitating voluntary and dignified return; distribution and coordination of humanitarian aid; addressing the issues of internally displaced persons; legal and social support; handling complaints; reintegration and settlement; referral to healthcare and social services; referring eligible individuals for education and training opportunities; managing natural and man-made disasters; implementing support and employment programs; and ensuring access to services through central, provincial, border offices, and overseas representations. • Registration and Document Submission: Visiting the Ministry's central and provincial offices to register migration documents.
Referral and Service Access: Receiving legal, social, educational, healthcare, or employment assistance. Follow-up and Resolution: Tracking outcomes and registering complaints if needed.
• Conditions and Required Documents for Receiving Services:To receive services from the Ministry of Refugees and Repatriations, it is mandatory to provide valid identification documents, migration or displacement records, and complete the registration or service request forms.
• Service Fees (if applicable):For returnee migrants and other low-income families, no fees or charges are collected from the applicants.
• How to file a complaint in case of violations or negligence by officers.In case of violations or negligence by officers, applicants can file their complaints through the Ministry's offices, provincial and border representatives, or the online complaint form.
4 - Required forms and documents · Link to the registration form for Non-Governmental Organizations
Awareness for returnees and displaced families to inform them about their rights.Dear returnees and displaced individuals,
Please read the following text carefully. It will guide you in accessing your rights.
First: Your Return• When you enter the country through official and designated borders, you must first register. • At the borders, officials will provide you with the registration and verification forms.
• Please pay special attention to the following points: o The name, father's name, and province should be written exactly as they appear on your ID card.o If you do not have an ID card, use your full legal name.o If needed, you can seek guidance from the relevant authorities, especially the Public Awareness and Information Committee. • After registration, your information will be entered into the relevant system, and a copy of the form will be given to you. This form ensures your migration and return process.• The Transportation Committee facilitates your transfer from the border points to temporary shelters and then to your permanent location.• With the verified registration form, you can visit telecom network booths to receive a free SIM card.• In case of illness or old age, primary healthcare services are provided free of charge, 24 hours a day.• All basic services are available for you at the temporary accommodation site.• To complete unfinished education, you can visit the Committee of Mosques and Education to obtain the relevant form.• Skilled and unskilled returnees are referred to the Employment Committee based on the verified registration form, so that job opportunities can be provided in their respective provinces.• Returnees who are deemed eligible by the provincial committees will, after final approval, be provided with a plot of land for permanent settlement.• Financial assistance is provided based on the verified registration form, household items, and the presence of a family head.• Families holding legal documents from the United Nations High Commissioner for Refugees (UNHCR) in host countries receive cash assistance according to the policies of the relevant administration.• The United Nations Children's Fund (UNICEF) assists in the transfer and support of unaccompanied children.
Second: Protection of Your Legal Rights A) Employment:
The Ministry of Refugees and Returnees, along with its subordinate units, will refer you to relevant institutions for technical and vocational training upon request.B) Education:
Based on your request and the verified registration form, you will be referred to the Ministry of Education to complete unfinished studies, and a proficiency test will be administered.C) Name Correction in Documents:
If there is an issue with correcting your name in documents or the registration form, you can submit your request to the Ministry of Refugees and Returnees and follow the necessary procedures.
Third: Other Legal SupportYou will be informed about the following Islamic and social rights:• The right to obtain an ID card, passport, and other legal documents;• Handling requests and providing guidance to relevant authorities for resolving disputes, conflicts, and property confiscations.
Fourth: Guidance for Displaced Families A) Registration and Support: • Group displacements are surveyed, registered, and verified;• Individual displaced persons can approach the authorities to address their issues;• After review, official approval is granted, and they are referred to charitable organizations.
B) Relocation to a Residence:• Based on your request and in coordination with partner organizations, you will be relocated to your permanent residence;• National and international assistance is distributed to registered families.
C) Short Process:
Request → Survey → Needs Assessment → Referral to Partner Organizations → Distribution of Aid, Transportation, and Settlement
MessageThe Ministry of Refugees and Returnees welcomes your return to the homeland. Your return is our honor, and it paves the way for a new life with opportunities and legal rights for you.
5 - Contact Information and Application Access Level • Address of the central office and provincial representatives (civil/military coordinates)Address: Waselabad – District 7 – Kabul City – Afghanistan
Addresses and locations of provincial directorates 1- Kabul (Karte Char / Pul-e-Sorkh, next to Umar Jan Qandahari Grand Mosque).2- Kandahar (Chowk-e-Dand, next to the Chinese Hospital Mosque).3- Nangarhar, Jalalabad City (District 4, Roshan Town).4- Balkh (Mazar-i-Sharif City, District 5, behind the 5th Security Zone).5- Paktia (Provincial bus station in Khost, next to the Experimental School).6- Herat (Herat City, Khwaja Sahib Road, Ansar Camp).7- Uruzgan (Tarin Kowt City, District 4, House 7, east of the Grand Mosque).8- Badghis (Next to the provincial road, behind the government hospital).9- Bamyan (Bamyan City, near the lower side of the airport, next to the Tarbiyat Almiya School).10- Badakhshan (Faizabad, New Town, near the Plastic Park).11- Baghlan (Pul-e-Khumri City, next to the civil hospital).12- Parwan (Charikar City, near Park Section 7, east side of Da Afghanistan Bank).13- Paktika (Provincial center, near the Ghazni provincial bus station, close to Ali Baba High School, next to Hashemi Market).14- Panjshir (Provincial center, Parakh, Haji Nazir Building).15- Takhar (Shahidi Road, beyond the Kokcha River).16- Jowzjan (Sheberghan City, near the grocery market, Mazar-i-Sharif border).17- Khost (Inside the administrative complex, south of the Breshna Company).18- Daykundi (New Nili City, opposite the 20-Bed Addiction Hospital).19- Zabul (Main Kabul-Kandahar Road, next to the Telecommunications Directorate).20- Sar-e-Pul (District 1, next to the Traffic Management Office).21- Samangan (New Aibak City, behind the Directorate of Promotion of Virtue and Prevention of Vice).22- Ghazni (Ghazni City, behind the Mustofiat, next to the Hajj and Endowments Directorate).23- Ghor (Provincial center, Firozkoh, near the Police Command, next to Roshan Telecom antenna).24- Faryab (Maymana City, District 1, near the river, next to the car market and trade guidance offices).25- Farah (Farah City, District 1, next to Mazhar-ul-Uloom School).26- Kapisa (Mahmood Raqi City, south of Da Afghanistan Bank).27- Kunduz (Sar-e-Dora, Osmani Alley, near Abdullah Oil Tank).28- Kunar (Provincial center, Asadabad, District 2).29- Laghman (Sultan Ghazi Baba Town, District 2, Command Police Road).30- Logar (Logar City, District 1, Naib Sipahsalar Hafizullah Alley, House No. 9, behind Omar Farooq Raz High School).31- Maidan Wardak (Maidan Chowk, left side of New Town).32- Nuristan (Parun City, near the Scholars’ Council Directorate and the Promotion of Virtue Directorate).33- Nimroz (Zaranj City, District 1, Telecommunications Road, near the Agriculture, Irrigation, and Livestock Directorate).34- Helmand (District 2, Lashkargah City, near the Central Grand Mosque).
• Official Contact Numbers and Job Lines The personal phone number is active, and the official office number is also operational; however, there is currently no job hotline. • Official email and website The official website of the Ministry of Refugees and Returnees is https://morr.gov.af, and its official email is Media@morr.gov.af. • Working HoursWorking hours: 8:30 AM to 3:30 PM
6- Available Online Links and Portals The Ministry of Refugees and Returnees currently does not have any online forms other than the complaint registration form.
Complaint Registration Form Link: https://morr.gov.af/ps/%D8%AF-%D8%B4%DA%A9%D8%A7%DB%8C%D8%AA%D9%88%D9%86%D9%88-%D8%AB%D8%A8%D8%AA
7- Announcements and Important News • Official announcements related to public services Official announcements related to public services are available in the “Announcements and Notices” section under “Media” on the Ministry’s website.
• Office news that the public should be aware ofIn the “Media” menu of the Ministry of Refugees and Returnees, news is published daily on the website and other social media platforms to inform the public, and updates are continuously shared with the media for wider coverage.
8- Transparency and Complaints Section • Procedure for Filing ComplaintsThe complaint registration form is available on the Ministry’s website, and there is currently no updated procedure available. • Address and Contact Channels for Handling ComplaintsThe Ministry’s website and social media pages (Facebook, Twitter/X, etc.), digital and personal phone numbers, and email addresses.
• Ministry contact numbers: +93 (0)20 295 1429 / 0777 345 320 / 020 295 1433• Email address: media@morr.gov.af