Da Afghanistan Breshna Sherkat
Catalogue:
-Guideline for Processing New Electricity Connection Requests (Single Phase / Three Phase / Upgrading)
-Process Guide for Correction of Customer Name / Meter Number
-Process Guide for Name Adjustment (Change of Customer)
-Process Guide for Meter Correction
-Process Guide for Tariff Change
-Process Guide for Distribution of New Meter Privilege (More Than One Meter)
-Process Guide for Correction of Current Meters
-Process Guide for Meter Transfer / Reclassification
-Customer Services Centers
-Essential Information of Da Afghanistan Breshna Sherkat for Enrichment of the Administrative Affairs office Aop.
Guideline for Processing New Electricity Connection Requests (Single Phase / Three Phase / Upgrading)
The processing of this form, according to the timeline, takes a minimum of 2 days and a maximum of 5 days, divided into 4 stages as detailed below:
Stage 1: Initial Customer Service Procedures
- The customer visits the Customer Service Department to obtain the form for a new electricity connection (single phase / three phase / upgrading).
- The form is filled, assigned a serial number, distributed by the Information Section, and signed by the form distributor at the designated place.
Stage 2: Site Survey and Committee Review
- The operational officer introduces the surveyor, records their contact number, and signs the designated area of the form.
- The surveyor visits the site, records all required information, and signs the designated section.
- The operational officer approves the committee’s opinion.
- The single-phase meter approval is issued by the Customer Service Management.
- The date of receipt and issuance is recorded in the designated place.
Stage 3: Approval by Authorized Official (For Three-Phase Meters Only)
- Verified by the Deputy of Operations.
- Reviewed and approved by the authorized official.
- Date of receipt and issuance recorded accordingly.
If a meter box is required:
- Specifications of the box are recorded and signed by the installer.
- The box is registered in the system, and the registration number is recorded and signed by the registrar.
If a pole extension is required:
- The cost of pole extension and box installation is calculated by the Operations Section, and the tariff is approved by the Customer Service Centers.
- Date of receipt and issuance recorded accordingly.
Stage 4: Related Customer Service Management
- Calculation and entry of payable amount by the Revenue Collection Section and signing in the designated place.
- Form verification and signature by the Control Section.
- Meter testing and data entry by the Laboratory Section.
- Seal distribution, seal number entry, and signature by the Material Accounting Section.
- Date of receipt and issuance recorded accordingly.
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Process Guide for Correction of Customer Name / Meter Number
The processing of this form is organized and described in (3) stages to be completed within (1) day according to the timeline.
Stage (1): Preliminary actions by Customer Services for the applicant
- The customer visits Customer Services Management to correct the customer name and/or meter number.
- Form filling, entry of the serial number, and distribution of the form by the Information Section.
Stage (2):
Note: If the customer's request concerns correction of the name and/or service area and the relevant section is marked on the form by the Information Section, the Customer Services officer shall correct the customer name in the system based on documents, the billing system, electricity bill, and national ID; the Customer Services Manager approves.
If the meter type/number requires correction:
- Signature of the relevant Customer Services officer in the designated place on the form.
- Review of the meter-reading book, completion of the designated section on the form, and signature by the meter inspection officer.
- Signature of the relevant area team leader / technical staff in the designated place on the form.
- Signature and approval of the Junction Manager in the designated place.
If additional information is required:
- The relevant Customer Services Manager requests copies of documents from the Previous Years Management / Records Retention.
- Submission and attachment of document copies and signature by the Previous Years / Records Retention staff.
- Recording the date of receipt and date of issuance in the designated place on the form.
Stage (3): Customer Services
- Approval and signature by the Customer Services Manager.
- Recording the date of receipt and date of issuance in the designated place on the form.
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Process Guide for Name Adjustment (Change of Customer)
This form process is arranged in a minimum of simultaneous and a maximum of one day in two stages as follows:
Stage (1): Preliminary actions by Customer Services for the applicant
- The customer visits Customer Services Management to obtain the Name Adjustment Form (for change of customer due to sale of property or similar cases).
- Form filling, serial number entry, distribution of the form by the Information Section, and signature of the distributor.
Stage (2): Relevant Customer Services Management
- Entry of the surveyor's name and contact number by the Customer Services Manager.
- Field visit and survey, entry of all information in the form, and signature by the surveyor in the designated place.
- Approval of the surveyor’s report by the Operations Officer.
- Calculation and entry of the payable amount in the designated place and signature by the Revenue Collection Section.
- Verification and control of the form and signature by the Control Section.
- Approval and signature by the Customer Services Manager.
- Entry of the date of receipt and issuance in the designated place on the form.
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Process Guide for Meter Correction
The processing of this form is arranged in four stages, taking a minimum of three (3) days and a maximum of eight (8) days.
Stage (1): Preliminary actions by Customer Services for the applicant
- The customer visits Customer Services Management to correct a defective meter (e.g., end of useful life, broken cover, meter degree jump or drop, terminal burnout, double reading, triangle sign appearing, display not turning on, unauthorized usage, or unlocked sign).
- Form filling, serial number entry, and distribution of the form by the Information Section.
Stage (2): Field Survey and Technical Information (Committee Opinion)
- Appointment of the surveyor and signature in the designated place by the Operations Officer.
- Field visit and survey, entry of information, and signature in the designated place by the surveyor.
- Approval of the surveyor’s opinion and signature in the designated place by the Operations Officer.
- Recording of receipt and issuance dates in the designated section of the form.
In cases of meter degree jump, drop, or RT meter issues, committee review and authorized decision are required:
- Appointment of a representative and signature by the Revenue Preservation Manager.
- Writing of the opinion and signature by the Revenue Preservation Committee.
- Approval and signature by the Revenue Preservation Manager.
- Endorsement and signature by the authorized person.
- Recording of receipt and issuance dates in the designated section of the form.
Stage (3): Relevant Laboratory Procedures
- Meter laboratory check, form filling, opinion writing, and signature by the field laboratory officer.
- Recording of receipt and issuance dates in the designated section of the form.
If the mentioned meter cannot be checked in the Customer Services or Provincial Laboratory, the Central Laboratory performs the process:
- Meter check, form filling, opinion writing, and signature by the Central Laboratory staff.
- Approval and signature by the Central Laboratory Manager.
- Recording of receipt and issuance dates in the designated section of the form.
Stage (4): Customer Services Section
- If additional information is required: Requesting information from the area team leader and meter inspection officer.
- Entry of information and opinions and signature by the meter inspection officer and area team leader.
- Calculation of the payable amount and provision of explanations by the Customer Services officer.
- Form verification and control and signature by the Control Section.
- Tariff printing, approval, and signature by the Customer Services Manager.
- New meter laboratory check, form filling, and signature by the field laboratory.
- Form completion and signature by the Inventory Accounting Section.
- Recording of receipt and issuance dates in the designated section of the form.
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Process Guide for Tariff Change
The processing of this form is arranged and described in two stages, to be completed simultaneously or within one day.
Stage (1): Preliminary actions by Customer Services for the applicant
- The customer visits Customer Services Management to request a tariff change (from commercial/governmental to residential, or from residential to commercial/governmental/religious places, or from governmental to commercial, and vice versa).
- Form completion, entry of serial number, and distribution of the form, with the distributor’s signature in the designated place.
Stage (2): Actions by relevant departments
- Introduction of the surveyor in the designated place on the form by the Operations Officer.
- Field survey, completion of the designated section, and signature by the assigned committee.
- Completion of the designated section and signature by the relevant Customer Services officer.
- Verification and control of the form and signature by the Control Section.
- Approval and signature by the Customer Services Manager in the designated place.
- Signature by the Revenue Collection Section in the designated place.
- Entry of the date of receipt and date of issuance in the designated section of the form.
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Process Guide for Distribution of New Meter Privilege (More Than One Meter)
This process, according to the schedule, is arranged in five (5) stages, taking a minimum of three (3) days and a maximum of seven (7) days.
Stage (1): Preliminary actions by Customer Services for the applicant
- The customer (may be one or more) visits the Customer Services Management to obtain the form for the distribution of new meter privileges (more than one meter).
- Form filling, entry of serial number, and distribution of the form by the distributor.
Stage (2): Customer Services Management
- Review and referral of the form to relevant departments by the authorized person.
- Appointment of the surveyor and signature by the Operations Officer.
- Field inspection, data entry, and signature by the surveyor.
- Approval of the surveyor’s opinion by the Operations Officer.
- Opinion and signature by Customer Services Management.
- In Kabul province, the Operations Deputy also confirms the surveyor’s opinion.
- Entry of the date of receipt and date of issuance in the designated section of the form.
Note:
- a) If the transformer is overloaded, the distribution of the new meter shall be postponed until the overload is resolved. If the property lacks electricity, only one meter may be issued.
- b) If the street is overloaded and the applicant’s property lacks electricity, only one meter may be issued.
Stage (3): Approval by the Authorized Person
- Review and approval by the authorized person.
- Entry of the date of receipt and date of issuance in the designated section of the form.
Stage (4): Installation of the Box
- Completion of the relevant section and signature by the box installer.
- Registration of the box number in the system and signature by the box registrar.
- Entry of the date of receipt and date of issuance in the designated section of the form.
Stage (5): Customer Services Management
- Completion of the relevant section and signature by the Revenue Collection Section.
- Verification and control of the form and signature by the Control Section.
- Completion of the relevant section and signature by the Laboratory Section.
- Completion of the relevant section and signature by the Inventory Accounting Section.
- Entry of the date of receipt and date of issuance in the designated section of the form.
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Process Guide for Correction of Current Meters
This form process is arranged in four stages, taking a minimum of three (3) days and a maximum of five (5) days.
Stage (1): Preliminary actions by Customer Services for the applicant
- The customer visits Customer Services Management to correct faulty current meters (such as expired meters, broken bodies, degree jumps or drops, burned terminals, double reading, triangle sign, blank display, unauthorized usage, or unlocked sign).
- Form filling, entry of serial number, and distribution of the form by the Information Section.
Stage (2): Field Survey and Technical Information (Committee Opinion)
- Appointment of representatives from Laboratory, Large Consumers, Revenue Preservation, and Operations Departments, and signature by responsible officials in the designated place.
- Field visit and survey, entry of data, and signature by the committee.
- Signature by the Revenue Preservation Officer in the designated place.
- Review, approval, and signature by the authorized person.
- Entry of receipt and issuance dates in the designated place on the form.
Stage (3): Actions by Relevant Departments
- Preparation of opinion and signature by the staff and Relay Manager in the designated place.
- Meter laboratory check, form completion, opinion writing, and signature by the staff and Laboratory Manager in the designated place.
Stage (4): Customer Services Section
- If additional information is needed: Requesting information from the area team leader and meter inspection officer.
- Entry of information and opinions and signature by the meter inspection officer and area team leader.
- Calculation and explanation of payable amount by the Customer Services officer.
- Form verification and control and signature by the Control Section.
- Tariff printing, approval, and signature by the Customer Services Manager.
- New meter laboratory check, form completion, and signature by the Laboratory Section.
- Entry of receipt and issuance dates in the designated place on the form.
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Process Guide for Meter Transfer / Reclassification
This form process is arranged in five (5) stages, taking a minimum of three (3) days and a maximum of seven (7) days.
Stage (1): Preliminary actions by Customer Services for the applicant
- The customer visits Customer Services Management for meter transfer or reclassification.
- Form filling, serial number entry, and distribution of the form by the Information Section.
Stage (2): Field Survey and Technical Information (Committee Opinion)
- Appointment of surveyors and signature by the Revenue Preservation Manager, Operations Officer, and Product Determination Manager.
- Field inspection and survey, entry of information, and signature by the committee.
- Approval and signature by the Revenue Preservation Manager, Operations Officer, and Product Determination Manager.
- Entry of receipt and issuance dates in the designated section of the form.
Stage (3): Relevant Laboratory Procedures
- Meter check, form completion, opinion writing, and signature by the Field Laboratory Officer.
- Entry of receipt and issuance dates in the designated section of the form.
If the mentioned meter cannot be checked in the Customer Services / Provincial Laboratory, the Central Laboratory performs the following:
- Meter check, form completion, opinion writing, and signature by the Central Laboratory staff.
- Approval and signature by the Central Laboratory Manager.
- Entry of receipt and issuance dates in the designated section of the form.
Stage (4): Relevant Customer Services Section
- If additional information is needed: Requesting information from the area team leader and meter inspection officer.
- Entry of information and opinions and signature by the meter inspection officer and area team leader.
- Calculation of the payable amount and provision of explanations by the Customer Services officer.
- Verification and control of the form and signature by the Control Section.
- Tariff printing, approval, and signature by the Customer Services Manager.
- If it is a new meter: New meter laboratory check, form completion, and signature by the field laboratory.
- Form completion and signature by the Inventory Accounting Section.
- Entry of receipt and issuance dates in the designated section of the form.
Stage (5): Product Determination Management Section
- Entry of previous and current field information and signature by the Reclassification Staff.
- Signature by the Product Determination Manager.
- Entry of receipt and issuance dates in the designated section of the form.
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Customer Services Centers
Da Afghanistan Breshna Sherkat (DABS) has established Customer Services Centers across the country based on customer needs and geographical areas. Currently, 41 Customer Services Centers are active — 10 in Kabul and 31 in other provinces. All centers operate daily from 7:30 AM to 4:30 PM to provide services to customers.
The following services are available to customers:
- Connection of new electricity services
- Meter load increase (meter upgrade)
- Disconnection and reconnection
- Tariff changes
- Phase change
- Name correction
- Name adjustment
- Address change
- Bill issuance, meter issuance, duplicate bill, final bill, and payments
DABS is committed to providing high-quality services to its customers. The company has initiated several projects to reform, strengthen, and modernize the electricity distribution network and service delivery systems in Kabul and other provinces. The establishment of Customer Services Centers in Kabul and the provinces is one of the key ongoing programs.
So far, DABS has inaugurated 14 Customer Services Centers in Kabul city. In the past, customers had to travel long distances to resolve even small electricity issues, which caused delays and increased the potential for administrative corruption. Now, with the establishment of these centers, customers can easily visit the nearest office and receive prompt services.
Each Customer Services Center houses multiple service sections under one roof, and a bank representative is also available to facilitate payment of electricity bills and related tariffs.
The list and addresses of Customer Services Centers in Kabul and the provinces are attached.
---------------------------------------------------------Essential Information of Da Afghanistan Breshna Sherkat for Enrichment of the Administrative Affairs office Aop
Introduction:
Da Afghanistan Breshna Sherkat (DABS) is an independent and self-sustained company established under the Afghan Companies Law as a limited liability entity. It is fully owned by the Government of Afghanistan. On 15th Saur 1387 (May 4, 2008), it was restructured from the former Electricity Authority of Afghanistan into a national electricity company. DABS manages the production, import, transmission, and distribution of electricity on a commercial basis throughout Afghanistan.
Afghanistan imports nearly 80% of its electricity from neighboring countries — Uzbekistan, Turkmenistan, Tajikistan, and Iran. DABS plans and implements various projects each year to connect all provinces to the national grid and ensure reliable and high-quality electricity for citizens and industries.
Objectives of DABS:
- Supply and development of electricity across the entire country
- Production, import, transmission, and distribution of electricity for consumers
- Construction of facilities, purchase of equipment, and strengthening of power distribution systems to ensure sustainability and maintenance
Mission:
The mission of DABS is to provide reliable and affordable energy to facilitate national economic growth. DABS is responsible for managing all revenues generated from electricity distribution across the country.
Policies, Laws, and Legal Documents:
Energy service and customer service policies and procedures are attached.
Services Available to the Public:
Step-by-step service procedures are included in the attached file.
Online Links and Portals:
The eBreshna application is available on both the Apple Store and Google Play Store.
Application Contact Information and Access Level:
Head Office Address: Kabul, Deh Mazang
Website: https://main.dabs.af/Home
Email: info@dabs.af
Contact Number: 0093796430423
Customer Service Number: 144
Announcements and Important News:
All announcements and news are published on the official website.
Transparency and Complaints Section:
Complaints can be filed online via the official website through the form at https://main.dabs.af/complaint.