Guideline for Processing New Electricity Connection Requests (Single Phase / Three Phase / Upgrading)

The processing of this form, according to the timeline, takes a minimum of 2 days and a maximum of 5 days, divided into 4 stages as detailed below:

Stage 1: Initial Customer Service Procedures
- The customer visits the Customer Service Department to obtain the form for a new electricity connection (single phase / three phase / upgrading).
- The form is filled, assigned a serial number, distributed by the Information Section, and signed by the form distributor at the designated place.

Stage 2: Site Survey and Committee Review
- The operational officer introduces the surveyor, records their contact number, and signs the designated area of the form.
- The surveyor visits the site, records all required information, and signs the designated section.
- The operational officer approves the committee’s opinion.
- The single-phase meter approval is issued by the Customer Service Management.
- The date of receipt and issuance is recorded in the designated place.

Stage 3: Approval by Authorized Official (For Three-Phase Meters Only)
- Verified by the Deputy of Operations.
- Reviewed and approved by the authorized official.
- Date of receipt and issuance recorded accordingly.
If a meter box is required:
- Specifications of the box are recorded and signed by the installer.
- The box is registered in the system, and the registration number is recorded and signed by the registrar.
If a pole extension is required:
- The cost of pole extension and box installation is calculated by the Operations Section, and the tariff is approved by the Customer Service Centers.
- Date of receipt and issuance recorded accordingly.

Stage 4: Related Customer Service Management
- Calculation and entry of payable amount by the Revenue Collection Section and signing in the designated place.
- Form verification and signature by the Control Section.
- Meter testing and data entry by the Laboratory Section.
- Seal distribution, seal number entry, and signature by the Material Accounting Section.
- Date of receipt and issuance recorded accordingly.